FAQs & How to Order

How to Order

  1. To place an order, head to the “SHOP” tab in the navigation bar at the top of your page.
  2. Select the product you would like to order and then add the quantity.
  3. Select “Add to Cart” and then “Checkout” to finalise your order with your contact/payment details.
  4. You can select delivery options and apply discount codes at the “Checkout”.

 FAQs

  • What wax do we use? We only use Vegan Friendly / Eco Friendly Soy Wax from the UK manufacturer Kerax. 
  • What mica powder do we use? We only use the highest quality and most sustainable mica powder from the UK manufacturer Arteza. 
  • What fragrance oil do we use? We use multiple suppliers to add the long lasting aroma to our melts, most notably Pure Scented. We try to keep the use of harmful chemicals to a minimum. 
  • What do we use to colour our melts? We use a variety of different colours and shades to provide the unique look to our melts. 
  • How long should my melts last? Icy Melts are highly scented and should last anywhere between 8-10 hours but have been known to maintain scent for longer. 
  • Can I re burn the same melt? Yes you can but try to stick to the burning time guidelines stated above. 

Terms & Conditions 

Returns & Refunds - You have the right to return your unused goods within 14 days for a full refund. 

Postage

All packages are sent via royal mail. If you would like to upgrade your postage to 'signed for' please contact us before checking out.

It is your responsibility to ensure you have provided the correct postal address.

If you have provided the incorrect address, we unfortunately cannot offer a refund or package replacement.